Cancellation policy

Last updated: November 4, 2026

Before Your Order Ships

We process orders quickly, usually within 1–2 business days. If you need to cancel, email info@swiiyo.com or call 866-800-1289 with your order number as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund to your original payment method. Once we've started packing your order, we may not be able to cancel it.

After Your Order Ships

Orders can't be canceled once they've shipped. Because our products are food and beverages, shipped orders can't be returned for change of mind. If your order arrives damaged, defective or incorrect, see our Refund Policy.

Changing Your Order or Address

Contact us as soon as possible. We can update your shipping address or items only before your order ships.

Orders We May Cancel

We may cancel an order if an item is out of stock, if there's a pricing or product information error, or if we suspect fraud. If we cancel your order, we'll let you know and issue a full refund.

Subscriptions and Pre-orders

We don't currently offer subscriptions or pre-orders. If we do in the future, the terms will be shown before checkout.