Refund policy
Last updated: November 4, 2026
We want every Swiiyo order to arrive just right. Because our products are food and beverages, we can't accept returns for change of mind. If something is wrong with your order, we'll make it right.
All Sales Are Final
For food safety reasons, all purchases are final. We don't accept returns or exchanges of opened or unopened products for change of mind, flavor preference or ordering by mistake. This includes sale, clearance and promotional items, trial packs, bundles and free items received with a promotion.
Damaged, Defective or Incorrect Orders
If your order arrives damaged (for example, leaking or badly dented cans), defective, or with wrong or missing items:
- Please don't drink or use the affected items.
- Within 48 hours of delivery, email info@swiiyo.com with your order number and photos of the items and the shipping box.
- We'll review your request and send a replacement or a refund for the affected items. If we need the items back, we'll send you a prepaid return label.
Lost Packages
If your tracking shows delivered but you can't find your package, please contact us and we'll help you file a claim with the carrier. See our Shipping Policy for details.
Refunds
Approved refunds go back to your original payment method within 3–5 business days. Your bank or card issuer may take a few extra days to post it. If your entire order is affected, we'll also refund the original shipping charge.
Order Cancellations
To cancel an order before it ships, see our Cancellation Policy.
Questions?
Email us at info@swiiyo.com or call 866-800-1289.