Shipping policy
Last updated: November 3, 2026
Where We Ship
All orders ship from our warehouse in New York. We currently ship to the 48 contiguous U.S. states and Washington, D.C.
At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international addresses.
Free Shipping on Orders $39.90+
Orders of $39.90 or more ship free anywhere we deliver. Tip: our Mix Any 4 Cases bundle always qualifies.
Shipping Rates
For orders under $39.90, rates depend on your state and the items in your cart:
| Region | States | Drinks & Cases | Light Items* | Est. Delivery |
|---|---|---|---|---|
| Northeast | NY, NJ, CT, PA, MA, RI, VT, NH, ME, DE, MD, DC | $7.99 | $4.99 | 2–4 business days |
| Midwest & South | OH, MI, IN, IL, WI, MN, IA, MO, KY, TN, VA, WV, NC, SC, GA, FL, AL, MS, AR, LA | $12.99 | $5.99 | 3–5 business days |
| West & Mountain | TX, OK, KS, NE, SD, ND, MT, WY, CO, NM, AZ, UT, ID, NV, CA, OR, WA | $19.99 | $6.99 | 4–7 business days |
*Light items include tea leaves, tea bags, milk tea powders, popping boba, nata de coco, fruit jam and the Aura Beauty Sparkling Trio.
If your cart has both drinks and light items, the two shipping rates are added together. Your exact shipping cost is always shown at checkout before you pay.
Processing & Delivery Times
Orders are processed Monday to Friday, excluding U.S. holidays. Estimated delivery times above include processing time. They are estimates, not guarantees, and may be longer during holidays, peak sale periods or bad weather.
Order Tracking
Once your order ships, we'll email you a tracking number so you can follow your package.
Address Issues
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and additional shipping costs may apply.
Damaged or Missing Packages
If your order arrives damaged, please take photos of the items and the box within 48 hours of delivery and email us. See our Refund Policy for details. If your tracking shows delivered but you can't find your package, please contact us and we'll help you file a claim with the carrier.
Promotions
Shipping rates may change during special promotions. The current rate is always shown at checkout.
Questions?
Email us at info@swiiyo.com or call 866-800-1289.