FAQ
Everything You Need to Know to Glow.
Do these drinks contain caffeine?
Our canned drinks are caffeine-free. Energy Popping Boba is made with Taurine, Inositol and Vitamin B3 instead of caffeine, and Aura Beauty Sparkling contains no caffeine. Our teas and milk tea powders are made with real tea, so they naturally contain caffeine. Taro Milk Tea is made without tea.
What about sugar and calories?
Aura Beauty Sparkling: 0 calories and 0 g sugar per can. Rose Lychee and Grape Passion Fruit are sweetened with sucralose; Unsweetened Muscat Grape has no sweeteners at all. Energy Popping Boba: 25 calories and 5 g sugar per can.
Key ingredients in Beauty Series?
Each can contains 62 mg of Vitamin C (69% of the Daily Value) and 31 mg of Grape Seed Extract, with 0 calories and 0 g sugar.
What is the Popping Boba?
Little pearls with a thin, jelly-like skin made from seaweed-derived sodium alginate, filled with flavored syrup. They burst when you bite them. Every can of Energy Popping Boba comes with boba inside, and our Popping Boba Trio Sets come with three 500 g jars in fruity flavor combos.
Do I need professional equipment?
Not at all! A cup, a spoon and hot water are all you need. Our milk tea powders, teas and toppings are made for easy home café drinks.
How do I make milk tea or brew tea?
Follow our step-by-step guides: the Milk Tea Guide for hot and iced milk tea, and the Tea Brewing Guide for loose leaf tea and tea bags. You can also scan the QR code on the back of the bag.
How should I store them after opening?
- Popping boba and nata de coco: Refrigerate and enjoy within 7 days.
- Fruit jam: Refrigerate and enjoy within 14 days.
- Milk tea powders and teas: Store in a cool, dry place away from direct sunlight and high humidity, and reseal the bag.
How long will it take to receive my order?
We ship within 1–2 business days after your order is confirmed. Delivery time depends on your location, and you'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! Enjoy free shipping on US orders of $39.90 or more.
Can I return my order?
Because our products are food and beverages, all sales are final and we can’t accept returns for change of mind. If your order arrives damaged, defective or incorrect, email info@swiiyo.com within 48 hours of delivery and we’ll make it right. See our full Refund Policy.
What if my order arrives damaged or incorrect?
Please don’t drink it! Take a few photos of the items and the box within 48 hours of delivery, then email info@swiiyo.com with your order number. We’ll send a replacement or a refund. If we need the items back, we’ll send you a prepaid return label.
When will I get my refund?
Approved refunds go back to your original payment method within 3–5 business days. Your bank may take a few extra days to post it.
Can I cancel my order?
Yes, if it hasn’t shipped yet. Email info@swiiyo.com or call 866-800-1289 with your order number as soon as possible. See our Cancellation Policy.
Where is it made?
Our canned drinks, milk tea powders, teas and toppings are made in Taiwan 🇹🇼 by our parent company, Hojalicious. Thai Tea Mix is made in Thailand. Every product lists its country of origin on the label.
Do you offer wholesale?
Yes. Retailers can order Swiiyo on Faire or apply for our line sheet and wholesale pricing. Visit our Wholesale page to get started.
I’m a retailer and would like to carry Swiiyo products. How can I get started?
We'd love that! Please visit our Wholesale page to apply. Whether you're a gym wanting "Cans" or a gift shop wanting "DIY Ingredients," we have a plan for you.
Do you sell bulk commercial ingredients?
Swiiyo focuses on retail packs. If you are a food service business looking for bulk commercial ingredients (e.g., 20kg packs), please contact our parent company Hojalicious for B2B inquiries.